Michelle Monee Aquart is an Information Technology Analyst based in Austin, Texas.
She has over 20 years of experience in the tech industry, beginning with healthcare software and later transitioning to government infrastructure operations. Regardless of where she is working, Michelle is committed to excellence and the spirit of continuous improvement in all that she does.
Michelle Aquart possesses numerous technical skills, including programming (UNIX command via shell scripts) and networking (solar wind monitor network availability). She is also skilled at the following applications: ServiceNow, Remedy ITSM, BMC Configuration Management, BMC Change Management, BOEXI (Business Objects Enterprise Reports), Microsoft Office Suite, and Hughes Net Vision.
Michelle Aquart graduated from the University of South Alabama in Mobile, Alabama with a Bachelor of Science degree in adult interdisciplinary studies. She also studied and earned minors in biomedical science, business management, and psychology. Michelle later attended William Carey College in Hattiesburg, Mississippi, earning a Master of Business Administration. In addition to her formal education, Michelle has obtained certifications in ITIL v3 service foundation and ITIL v3 service transition through Axelos global practice.
Shortly after earning her undergraduate degree, Michelle Monee Aquart began her first job in the healthcare software sector. During her years working in the industry, Michelle trained hundreds of employees to use technical applications, performed regression testing, rolled out new software, and acted as technical support to over 2600 users. She also worked with managers to conduct training classes, keep them up-to-date on new software implementation, and discuss troubleshooting. As she transitioned her career into government infrastructure operations, Michelle found that many of her skills were transferable to this new line of work.
From 2010 to 2014, Michelle Monee Aquart worked as a System Analyst II for theTexas Department of Public Safety. In that position, Michelle was responsible for performing monthly NEC and CBM maintenance procedures, which required broadcast communication, entering system inputs at zero, and taking AFIS services offline. She was also responsible for performing exports, backups, and data extracts as required from different environments, monitoring T1 lines, Cisco switches, and routers for all statewide agencies using solar wind, and monitoring CBM back end log for system errors throughout 12-hour work shifts.
Michelle Aquart then went on to serve as the IT Change Manager for the State of Texas Workforce from 2014 to 2017. In this role, she facilitated the change control board on a weekly basis. She was responsible for reviewing every change request to assure it was coded appropriately as change with the attached configuration items. She was also responsible for communicating the standard maintenance window to the team and division and for keeping data current in the BMC configuration management database, which stores all the Agency servers (OS and OS versions), applications, net appliances, databases, routers, and switches.
As team captain, Michelle Monee Aquart has been responsible for gathering clients’ previous hospital documentation, size of the facility, number of users, and assessing client business needs for new clinical software. She has simultaneously managed multiple complex projects with frequent time restraints. In her leadership roles and throughout her career, Michelle has strived to maintain a positive attitude and exceptional work ethic.
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